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Overview
Our commitment to Customer Care sees TFB focus a significant amount of resources on continually enhancing our support and maintenance services.
The specialists in these areas are on hand to offer their expertise to ensure you gain the greatest potential from your system.
Facilities
TFB has recognised the importance of maintaining an approach that is proactive to our existing clients which is why we provideseveral ways for clients to contact the Support Department. Support calls can be logged via:
- phone (0845 222 3026)
- fax (01489 609 999)
- email (helpdesk@tfbplc.co.uk)
- Internet (www.p4w.co.uk)
These facilities have been set up enabling you to use a method of communication whichever proves most convenient for you. In addition we have invested in new technology which enables us to logon to your system via the Internet helping you to resolve difficulties directly as if a member of staff was with you.
Client Portal
Many clients are now fully utilising the Client Support Portal which enables you to report and monitor calls whilst remaining up to date with the latest news from TFB and Partner for Windows. The Portal also offers the opportunity to interact and share knowledge with other users and TFB.
Ultimately, we understand the significant investment in time and resources your firm
is making in implementing a new system. It is, therefore, our mission
to offer you a service which exceeds your expectations at every level, continually
re-evaluating the way we operate whilst remaining committed to you and your practice's individual needs.
TFB are delighted to be able to announce that they have become part of Tikit Group PLC to create the largest Independent supplier of quality IT solutions and services to the legal profession in the UK.
TFB will offer Client Profiles' CRM4Legal software as a fully integrated add-on module to the company's Partner for Windows case and practice management suite.
TFB has announced a free-of-charge additional module to complement further its award winning Partner for Windows Case and Practice Management System.
Having been highly commended in the same category at the beginning of the year, TFB are naturally delighted to be once again in the running for the prestigious title of Integrated System of the Year.
