Overview

Our commitment to Customer Care sees TikitTFB focus a significant amount of resources on continually enhancing our support and maintenance services.

The specialists in these areas are on hand to offer their expertise to ensure you gain the greatest potential from your system.

Facilities

TikitTFB has recognised the importance of maintaining an approach that is proactive to our existing clients which is why we provide several ways for clients to contact the Support Department. Support calls can be logged via:

• phone (0845 222 3026)
• fax (01489 609 999)
• email (helpdesk@tikit.com)
• Internet (www.p4w.co.uk)

These facilities have been set up enabling you to use a method of communication whichever proves most convenient for you. In addition we have invested in new technology which enables us to logon to your system via the Internet helping you to resolve difficulties directly as if a member of staff was with you.

Client Portal

Many clients are now fully utilising the Client Support Portal which enables you to report and monitor calls whilst remaining up to date with the latest news from TikitTFB and Partner for Windows. The Portal also offers the opportunity to interact and share knowledge with other users and TikitTFB.

Ultimately, we understand the significant investment in time and resources your firm is making in implementing a new system. It is, therefore, our mission to offer you a service which exceeds your expectations at every level, continually re-evaluating the way we operate whilst remaining committed to you and your practice's individual needs.