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Support

Overview

Our commitment to Customer Care sees TikitTFB focus a significant amount of resources on continually enhancing our support and maintenance services.

The specialists in these areas are on hand to offer their expertise to ensure you gain the greatest potential from your system.

Facilities

TikitTFB has recognised the importance of maintaining an approach that is proactive to our existing clients which is why we provide several ways for clients to contact the Support Department. Support calls can be logged via:

These facilities have been set up enabling you to use a method of communication whichever proves most convenient for you. In addition we have invested in new technology which enables us to logon to your system via the Internet helping you to resolve difficulties directly as if a member of staff was with you.

Client Portal

Many clients are now fully utilising the Client Support Portal which enables you to report and monitor calls whilst remaining up to date with the latest news from TikitTFB and Partner for Windows. The Portal also offers the opportunity to interact and share knowledge with other users and TikitTFB.

Ultimately, we understand the significant investment in time and resources your firm is making in implementing a new system. It is, therefore, our mission to offer you a service which exceeds your expectations at every level, continually re-evaluating the way we operate whilst remaining committed to you and your practice's individual needs.

News in Brief
Simon Hill and Mark Garnish Talk to LITP | 14 Jul 2010
Simon and Mark talk to Rob Ameerun about the effect of the financial crisis on clients and legal software suppliers, the TikitTFB approach to the iPad and SaaS, and upcoming product developments.
TikitTFB and Workshare to Launch Online Comparison Service | 13 Jul 2010
Document Compare Live - a new Software as a Service for Document Comparison based on Workshare Compare Server technology.
TikitTFB Fundraise for Wessex Heartbeat | 14 Jun 2010
Two members of the TikitTFB Accounts Support Team are racing Dragon Boat style to raise money for the Wessex Cardiac Centre
TikitTFB Big Three Go Live | 18 Mar 2010
Three major sites go live with Partner for Windows
TFB to Unveil New Corporate Identity at Legal IT Show 2010 | 05 Feb 2010
As of the 10th February 2010, TFB plc will be formally known as TikitTFB.
eMarketing Functions Now from a Single Interface | 12 Jan 2010
Tikit release latest version of Tikit eMarketing (v 4.6.0)
Record Year for the TFB National User Group Conference | 03 Dec 2009
Partner for Windows community 'Prepare for the Upturn' in style at Manchester's The Lowry Hotel.
Tikit Support Services Gain ISO 9001 Certification | 12 Oct 2009
Tikit's Fareham office support services, TFB, set the standard and gain ISO accreditation.
Microsoft Gold Certified Microsoft Software Solutions